PRIVACY POLICY

Cinelli UK is committed to protecting the privacy of our customers and website visitors. We understand how important privacy is and will only ever use any of your personal information we collect about you in accordance with the law. If you have any requests concerning your personal information or any queries with regard to these practices please contact us.

Name & Contact details

For obvious reasons, we need your name and contact details for you to buy or order goods from us, when shipping goods to you or to contact you about your account under the contract we have with you.

If you have given your consent for us to contact you, we’ll use these details to send you marketing emails from time to time, we simply want to keep you in the loop of new products, offers or other information.

How to stop receiving marketing messages from Cinelli

In every single email is a clear unsubscribe button at the bottom of each email. Simply click these to wipe your data from our mailing list.

Your Contact History

We keep a record of emails and social media conversations to help provide better support to our customers, and as a record for any issues that may arise as a result of a person getting in touch regardless of what it may be.

Your Purchase History

We keep a record of everything you’ve purchased should you ever have a warranty claim – this information is held for 6 years. It also aids in customer service should you ever need to query an item, process a repair or refund under your contract. We also need to know what our customers are buying, it helps us highlight standout products and brands, we also use this to influence what our sales team contacts you about, making sales calls more relevant.

Information About The Device You Browse On

We collect information such as device type, screen size and language settings. This helps us provide the best user experience possible (see section on Cookies below).

We will never sell any of your personal data to any third party. However, there are some cases in which data is shared internally:

Departments within Cinelli UK. Sometimes we will need to pass customer information on to another member of staff who may be in a different department so they can answer a query, fulfil an order or send you information.

Partners of Cinelli UK. Some of our partners need to have certain information from you such as our payment service provider or couriers.

Credit reference agencies, law enforcement and fraud prevention agencies so we can help protect you and ourselves.

We will only share your information where it is necessary to do so or it is required by law.

Like many companies, we place ads online to make people aware of our products. Some of these are target based on what you’ve viewed on one of our sites. This is done using a variety of digital advertising technology (Cookies – please see below) and tailors adverts around what you’ve searched for on Cinelli UK, products you’ve viewed and previous banner adverts you’ve clicked on.

Except for details of your orders and purchase history, we’ll only ever hold onto your information for as long as you want us to. Until you ask us not to, we’ll send you marketing material based around the brands Chicken CycleKit distribute.

You have:

- The right to be informed about how your data is used

- The right to access the personal information we hold about you

- The right to request the correction of inaccurate or incomplete personal information we hold about you

- The right to request that we delete your data, stop processing it or stop collecting it, in some circumstance

- The right to stop direct marketing messages

- The right to request we transfer or port elements of your data either to you or another service provider

- The right to complain to the data protection regulator, in the UK this is the Information Commissioner’s Office whose website is at www.ico.org.uk

If you want to exercise your rights, have a complaint or just have questions, please contact us.

We may change this page from time to time, to reflect how we are processing your data. If we make any major changes, it will be made clear to you.

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can manage these small files yourself and you can find more information about cookies at: https://ico.org.uk/for-the-public/online/cookies/ www.allaboutcookies.org and www.youronlinechoices.eu, for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, allowing you to login and generally improve the user experience.

The cookies used on this website have been categorised based on the categories found in the International Chamber of Commerce UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as buying a product. Without these cookies, services you have asked for cannot be provided. If you turn cookies off in your browser, you will not be able to buy from this site.

Category 2: Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

The cookies used are called: _utma, _utmb, _utmc and _utmz.

To see more about Google's Privacy policy see the Google page Safeguarding your data.

If you wish to stop Google Analytics from tracking you then Google have provided a Google plugin that will stop the tracking code on all sites from seeing your visit. See: tools.google.com/dlpage/gaoptout.

By using our website, you agree that we can place these types of cookies on your device.